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Policy :
Returns & Refunds
Returns and Refunds
At Ultra Wine Racks & Cellars, we stand behind the quality of our products. If something isn’t right, we’re here to help guide you through the return process.
Return Policy at a Glance
- 30-Day Return Window – All return inquiries must be submitted within 30 days of purchase.
- 25% Restocking Fee – All approved returns are subject to a restocking fee.
- Unused Items Only – Products must be unused and in original condition.
- Original Packaging Required – Items must be returned in original packaging with proof of purchase.
- Customer Pays Return Shipping – Return shipping costs are the responsibility of the customer.
Quality Promise at a Glance
At Ultra Wine Racks & Cellars, quality is the heart of who we are, and we’re committed to delivering premium products. If your item isn’t performing as intended, we’ll work with you to make it right.
Return Policy
If you’re having second thoughts about your order, we’re here to help.
Purchases made within 30 days of delivery may be eligible for return, provided they meet the conditions outlined below. Our goal is to keep the process straightforward while ensuring products are returned in a condition that allows us to maintain our quality standards.
The Fine Print
- All return inquiries must be submitted within 30 days of purchase and are subject to a 25% restocking fee.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging and you must have the receipt or proof of purchase.
Additional Notes
- Items that show signs of installation, use, or damage may not be eligible for return
- Returns that do not include original packaging may be denied
- All returns are reviewed on a case-by-case basis to ensure quality standards are met
Start a Return
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To begin a return, please contact our team: email sales@ultrawineracks.com, or call 1-(800)-343-9463, Our team will provide return instructions and next steps.
Refund Policy
Once your return is received, our team will inspect the item to ensure it meets the conditions outlined in our return policy. We’ll keep you informed throughout the process so you know exactly what to expect.
How Refunds Work
- Once your return is received, we will inspect the item and notify you that it has been received
- After inspection, we will notify you of the status of your refund
- If your return is approved, a refund will be issued to your original method of payment
Processing Time
- Refund timing may vary depending on your financial institution.
- Once approved, refunds are typically processed within a few business days
- It may take additional time for your bank or credit card provider to post the credit to your account
Additional Notes
- Refunds are only issued for approved returns that meet all return conditions
- Original shipping costs are non-refundable
- Return shipping costs may be deducted from your total refund
Questions About Your Refund?
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If you have any questions about your refund status, our team is here to help: email sales@ultrawineracks.com, or call 1-(800)-343-9463
Shipping & Returns
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Returns must be sent to our company headquarters at 1738 E Alpine Ave Stockton, CA, 95205